Technology help at home

Let’s get your homeworking again.

Wi-Fi that drops upstairs. A new computer to set up. A printer that won’t connect. Tell us what’s happening and we’ll take it from there.

No need to know the technical terms.
We’ll agree the work and cost with you first.

Chicago’s western & southwestern suburbs
See where we visit
  • In person. By appointment.
  • Written scope & quote first
  • Your accounts stay yours
  • Notes after every visit
Made for everyday life

What do you need a hand with?

Tell us what is getting in the way. You do not need to know the technical name for it.

HOME / Network fixes and Wi-Fi

Network fixes and Wi-Fi

Dead spots, dropouts, and a connection you can rely on.

Network fixes and Wi-Fi

Find the dead spots. Fix the causes.

Track down the reason a room drops out or a video call keeps stalling, then plan sensible improvements around your home and the way you use it. Any equipment needed is discussed and quoted before you approve it.

Request home service
What we look at
  • Where the router sits and what is in the way
  • Signal room by room, including the ones that drop out
  • Your provider’s equipment and what it can handle
  • Which devices compete for the connection

A network you understand, and a short written list of anything worth changing.

HOME / Smart home setup

Smart home setup

Cameras, doorbells, speakers, and thermostats that work together.

Smart home setup

Cameras, speakers, thermostats, and doorbells.

Help choosing devices that work with what you already own, getting them onto your network, and learning the handful of controls you will actually use. Nothing is installed where the wiring or the walls make it unsuitable.

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What we look at
  • Whether a device suits your network and your walls
  • Which app controls what, and who has access
  • Placement for cameras, doorbells, and speakers
  • The handful of settings you will actually use

Devices that stay connected, and someone in the house who knows how they work.

HOME / Computers and home office

Computers and home office

New machines, slow machines, upgrades, and the desk around them.

Computers and home offices

New machines, slow machines, and the desk around them.

Get a new computer set up the way you actually work, sort out a machine that has become slow or unreliable, or bring a desk, display, and printer together into one setup that makes sense.

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Upgrades and installations

A planned change, scoped before it starts.

Coordinate new equipment and larger improvements with a written scope. Compatibility, cost, and installation requirements are reviewed together before any work is approved.

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What we look at
  • Start-up items and storage slowing things down
  • Updates, backups, and the accounts you sign in with
  • Displays, docks, and printers on the same desk
  • Files and settings moving from an old machine

A machine set up around how you work, with notes on what was changed.

HOME / Custom PC builds

Custom PC builds

Gaming rigs, family PCs, and creator machines, built to order.

Custom PC builds

Gaming rigs, family PCs, and creator machines.

A computer built around what you actually do, from a quiet everyday family PC to a gaming rig or a photo and video editing machine. You approve the parts list and quote before anything is ordered. The finished build is tested, set up at your home, and handed over with notes.

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What we look at
  • What you use it for, day to day
  • A parts list and quote you approve before anything is ordered
  • Testing before it leaves the bench
  • Setup at home, with your accounts signed in by you

A computer built for what you do, with its parts list and setup notes to keep.

What a request looks like

Write it the way you would say it. We reply with a few questions, then a written scope and quote. Nothing is booked until you approve it.

Please leave passwords and account details out of your messages. You sign in yourself when the time comes.

Wi-Fi in the back bedroomExample conversation
  1. You

    Our Wi-Fi drops out in the back bedroom, and video calls in the office freeze when everyone is online.

  2. Lakewire

    Thanks, that helps. Where does the router sit, and is it the one your provider sent?

  3. You

    It’s in a cabinet in the living room. Yes, it came from the provider.

  4. Lakewire

    The cabinet is likely a big part of it. Here is what I would look at on a visit, with a written quote. Nothing is booked until you approve it.

    Scope and quote
  5. You

    That looks right. Approved.

An example of how a request goes, not a real customer conversation.
From your first message

Here’s how we’ll help.

You tell us what’s happening. We’ll work out the next step together.

Tell us what you need
  1. Tell us what’s happening

    Describe the problem or the plan in your own words. No diagnostic quiz, no account to create.

  2. Approve a written scope and quote

    You see what is included, what it costs, and what is not covered. Nothing starts until you approve it.

  3. We do the work and leave notes

    At your home or office, at a time agreed with you. You get a walkthrough and written notes to keep.

The kit we set up

Equipment is recommended only after we have seen your space. You can buy it yourself, or we quote it first.

Mesh Wi-Fi and routers

  • Sized for your floor plan, not the box
  • Placed where the signal can actually reach
  • Checked against your provider’s connection
  • Set up with you, in your own name
Network fixes and Wi-Fi

Cameras, doorbells, thermostats, speakers

  • Checked against your network and walls first
  • One app where possible
  • Access for the people who live there
  • Nothing mounted where the wiring is unsuitable
Smart home setup

Gaming, family, and creator PCs

  • Built around what you actually do
  • A parts list and quote you approve before ordering
  • Tested before it leaves the bench
  • Set up at home with your accounts
Custom PC builds

What’s included, and what isn’t

Agreed in writing before anything starts, so there are no surprises on the day.

Included

  • Setting up and troubleshooting what you already own
  • Recommending equipment, reviewed and quoted before you buy
  • A walkthrough of what changed, and written notes to keep
  • You stay in control of your accounts and sign in yourself

Not part of it

  • Electrical work or changes to walls
  • Other specialist trades
  • Installing devices where the wiring or walls make it unsuitable

Straight answers

Anything else, ask in your request. Plain language is fine.

Ask a question
Do you cover my area?

Lakewire works across Chicago’s western and southwestern suburbs. The coverage map shows where visits are centred. Include your town or ZIP in your request and we will confirm.

When can I arrange a visit?

Visits are by appointment. Once we understand what you need, we agree a time that suits you. Sending a request does not confirm an appointment.

What will it cost?

The first step is to understand the issue and the equipment involved. You then get a scope and quote to approve. Any equipment purchases or changes to the work are discussed before you agree to them.

Should I buy equipment first?

No. Tell us what you already have. Compatibility and any recommended purchases are reviewed as part of agreeing the work.

Can you help after the setup?

Follow-up troubleshooting and planned improvements can be arranged by appointment. Each visit has an agreed scope, and any ongoing support terms are discussed individually. This is scheduled support, with no emergency response or uptime guarantee.

You can start with “it’s not working.”

A few sentences are enough. We’ll ask about anything else we need to know.

Prefer to talk? Call (708) 966-9790.

Request home service